Order Cancellation Policy

This policy explains how and when you can cancel an order placed with Premier Catering Supplies (a trading name of Express Matting Services Ltd).

Cancelling Before Dispatch

You can cancel your order at any time before it has been dispatched at no cost. To cancel, contact us as soon as possible with your order number at sales@premiercateringsupplies.co.uk or by phone. If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.

Cancelling After Dispatch

If your order has already been dispatched, it can no longer be cancelled. Once you receive it, you may return it under our Return & Refund Policy.

Your Right to Cancel Under Consumer Law

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, contact us within that period. You then have a further 14 days to return the goods. For change-of-mind cancellations, you are responsible for the cost of return postage. Please see our Return & Refund Policy for full details on returning items and receiving your refund.

Refunds for Cancelled Orders

Refunds for cancelled orders are issued to your original payment method. Where the order was cancelled before dispatch, the full amount is refunded. Where goods are returned after delivery, refunds are processed within 5 business days of us receiving the returned items.

Changes to an Order

If you need to change your order or delivery address rather than cancel it, contact us as soon as possible. We can only make changes before your order has been dispatched.

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