Privacy policy
Premier Catering Supplies (a trading name of Express Matting Services Ltd) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, who we share it with, and your rights under the UK GDPR and the Data Protection Act 2018. We are the data controller responsible for your personal data. Please read this policy carefully to understand how we handle your information.
Information We Collect
- Contact details, such as your name, billing and delivery address, email address, and phone number
- Order and transaction information, including the products you purchase and payment confirmation (we do not store full card details)
- Account information, if you create an account with us, including your login details
- Technical data, such as your IP address, device and browser type, and information collected through cookies (see our Cookie Policy)
- Communications you send us, such as enquiries, support requests, and feedback
- Marketing preferences, where you have chosen to receive communications from us
How We Collect Your Information
We collect information directly from you when you place an order, create an account, contact us, or subscribe to our mailing list. We also collect certain technical information automatically through cookies and similar technologies when you use our website, and we may receive information from our service providers, such as payment processors and delivery partners.
How We Use Your Information
- To process and deliver your orders and manage payments
- To communicate with you about your orders and respond to enquiries
- To manage your account and provide customer support
- To comply with our legal and regulatory obligations
- To detect and prevent fraud and to keep our website secure
- To improve our website, products, and services
- Where you have consented, to send you marketing communications; you may opt out at any time
Legal Bases for Processing
We process your personal data on the following legal bases: performance of a contract (to fulfil your order); compliance with a legal obligation; our legitimate interests (to run, secure, and improve our business, provided these do not override your rights); and your consent (for marketing and non-essential cookies).
Marketing Communications
Where you have consented, we may send you information about products and offers. You can withdraw your consent and unsubscribe at any time by using the link in any marketing email or by contacting us. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.
Sharing Your Information
We share personal data only where necessary, with: payment processors to handle transactions securely; couriers and delivery partners to deliver your order; IT, hosting, and email providers who support our website and communications; professional advisers such as accountants; and authorities or regulators where required by law. We require all our service providers to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.
Payment Processing
Payments are handled by secure third-party payment providers. Your card details are entered directly with the payment provider over an encrypted connection and are not stored on our servers. These providers process your data in accordance with their own privacy policies and applicable data protection law.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, tax, or reporting requirements. Order and transaction records are generally retained for the period required by UK law. When your data is no longer needed, we securely delete or anonymise it.
International Transfers
Where any of our service providers process personal data outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or an adequacy decision, so that your data receives an equivalent level of protection.
Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our website uses encryption to protect information transmitted to us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK data protection law you have the right to: access your personal data; have inaccurate data corrected; have your data erased in certain circumstances; restrict or object to processing; request data portability; and withdraw consent at any time. To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, though we would welcome the chance to address your concerns first.
Cookies
Our website uses cookies and similar technologies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
Children's Privacy
Our website and products are intended for customers aged 18 and over. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision. We recommend you review this page periodically.
Business Details
| Trading Name | Premier Catering Supplies |
| Company Name | Express Matting Services Ltd |
| Company Number | 07000887 |
| VAT Registration Number | GB987256073 |
| Registered Address | Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom |
| sales@premiercateringsupplies.co.uk | |
| Phone | +44 1282 270 017 |
| Support Hours | Monday to Friday, 08:30 – 17:00 (GMT) |
| Response Time | We aim to respond to all enquiries within one business day |