Shipping policy
This policy explains how and where we ship, our costs, and how long delivery takes. If you have any questions about your delivery, please contact us using the details at the bottom of this page.
Where We Ship
We ship to addresses within the United Kingdom only. We do not currently ship to the Channel Islands, BFPO addresses, or any destination outside the UK.
Ship-From Location
All orders are dispatched from our facility in Burnley, Lancashire, United Kingdom.
Currency and Tax
All prices are shown and charged in Pounds Sterling (GBP, £). All prices include VAT at the current UK rate of 20%. There are no additional taxes, duties, or customs charges, as we ship within the UK only.
Shipping Cost
We charge a flat rate of £15.00 on all UK orders, regardless of order size or weight.
Handling and Delivery Time
| Order cut-off | 2:00 PM (GMT), Monday to Friday |
| Handling time | 1–2 business days |
| Transit time | 2–4 business days |
| Total delivery time | 3–6 business days from order |
| Carrier | Delivery is made by a UK courier or Royal Mail, depending on the order |
Orders placed after the cut-off time, at weekends, or on UK public holidays are processed on the next business day.
Order Confirmation and Tracking
As soon as you place your order, we will send you a confirmation email. Once your order is dispatched, we will email you tracking details so you know when to expect your package. You can also track your order any time on our order tracking page.
Delayed Deliveries
Occasionally packages are delayed in transit. Please allow 2 extra business days and check your tracking number. If there is still no sign of your order, contact us with your order number and we will chase it up with the carrier straight away.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please email us with your order number and photos of the issue as soon as possible after delivery. We will arrange a replacement or a full refund, including any delivery costs. Please see our Return & Refund Policy for full details.
Change of Address and Cancellation
If you need to change your delivery address or cancel your order, please contact us as soon as possible. We can only make changes before your order has been dispatched. Please see our Order Cancellation Policy for full details.
Business Details
| Trading Name | Premier Catering Supplies |
| Company Name | Express Matting Services Ltd |
| Company Number | 07000887 |
| VAT Registration Number | GB987256073 |
| Registered Address | Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom |
| sales@premiercateringsupplies.co.uk | |
| Phone | +44 1282 270 017 |
| Support Hours | Monday to Friday, 08:30 – 17:00 (GMT) |
| Response Time | We aim to respond to all enquiries within one business day |